FAQs
FAQs
ORDERS
What is your customer service phone number?
Sorry, we can't come to the phone right now :-)
Feel free to contact us via email at support@thebuttershoppe.com with any questions you may have. We promise to respond within 24 hours (excluding weekends and holidays - and unexpected life events).
HELP! I entered the wrong shipping address at checkout, what should I do?
No worries! These things happen to the best of us (well... not really lol). We know mistakes can happen. If your order has not shipped, we may be able to help but we can’t make any promises. You can e-mail support@thebuttershoppe.com with your name and order number and we'll see what we can do to assist. If your order has shipped, you will need to contact the shipping carrier directly (have your tracking number handy / we cannot contact them on your behalf).
An item I want is out of stock, what can I do?
You should've shopped sooner! JK, but seriously, below are a few ways to be notified if an item is restocked:
- If the item is still online, send an email to support@thebuttershoppe.com to check the "behind the scenes" inventory or make a special-order request.
- Sign up for the company email list (found at the bottom of our website). Some of our newsletters share items that have been restocked.
- Follow us on Instagram: @shopthebuttershoppe. Here, we post new arrivals and most restocks.
How do I cancel an order?
If your order has not shipped, you may cancel the order in its entirety. To cancel, email us at support@thebuttershoppe.com as soon as possible. Once order has shipped, it cannot be changed, canceled, or returned/refunded.
I ordered the wrong item(s), what should I do?
Always triple check orders before you place them! If your order has not shipped we may be able to help, but we can’t make any promises. Email support@thebuttershoppe.com as soon as possible with your name and order number and we'll see what we can do! If your order has shipped, unfortunately it's out of our hands.
RETURNS
SHIPPING
How do I track my order?
Once your order has shipped, you will receive an email containing your tracking number. If you do not receive a shipping confirmation within 5 business days of placing your order, please email us support@thebuttershoppe.com requesting a status update. Please include your name and order number in your email.
Help! I haven't received my order yet, what should I do?
Oh no! We’re sorry to hear that. Please check your shipping method and confirm that the allotted shipping timeframe has passed. If the timeframe has passed, email us at support@thebuttershoppe.com with your order number and request a status update. If the delay is due to an administrative error on our end, we will refund all shipping costs.
Please note: delays caused by the carrier are out of our control.
Last updated: May 23, 2023